A Complete I.T. Solution for Business.

NO CONTRACTS. JUST SUPER AMAZING SUPPORT.

ProSupport Complete - One level of service, the very best.

Dealing with computer problems shouldn't be part of your job. Your business requires your constant attention. With our business service plans you can use our expertise to help you repair, maintain, and plan your office technology infrastructure. We will check your systems for problems, make recommendations on equipment and software, and advise you about the best solutions for your unique situation.

What is the cost of computer downtime and ongoing computer problems? Besides the telephone, your computers and the network they are a part of, are undoubtedly the most important business tools in your office. You rely on them every day to communicate, analyze, manage, and perform billable services. So what happens when your computer or network goes down? Communication is hindered, growing your business stops and billable time is lost.

Whether you have limped along with computer problems (that you now "live with") or had major network meltdowns, these problems cost you money and create headaches.

Our ProSupport plans are perfect for any size business, get fully supported for less. Our business service plans were created by clients just like you. Our goal is to provide you and your team with 110% satisfaction. From the start you will find that working with PremierePC is very refreshing.

Contact us today for a free business consultation and network assessment. 864.335.9223

a single monthly billable for ALL YOUR SUPPORT.

What's Included?

When you engage our team for business computer support you gain access to a wealth of knowledge and resources typically reserved for much larger organizations. Read more below to see some of the benefits of our computer service plans.

 8/5 Help Desk Accessyou and your team will have access to our local help desk during our regular operating hours. your problems will be resolved remotely or escalated if needed for on-site service.

 Panda Anti-VirusGet Industry leading End-Point Anti-Virus protection for any system which is part of your ProSupport plan, add additional licences for just $2 per system.

 UNLIMITED ONSITE SupportWhen something goes wrong who do you call? With a simple call or ticket we will dispatch a technician to your location. Our service plan includes UNLIMITED on-sites, never pay by the hour or trip again..

 UNLIMITED REMOTE SupportDid you know 80% of problems can be resolved instantly without waiting for an on-site call? Your plan includes UNLIMITED ONECLICK Sessions.

 Off-site Cloud BackupEvery business needs a disaster recovery plan, we include one in your plan. You will be setup on our OSB Backup service which includes unlimited storage space for unlimited amount of devices. Never worry about data loss again.

 Network Device MonitorsMake sure all your critical services, processes, and systems are running. Your systems will communicate with our servers and let us know of potential problems before they arise. Corrective measures are taken before you knew they were there.

 Physical CleaningDust is the number one failure of electronics. Your computer systems have cooling fans which attract dust buildup. We will visit your location once every 6 months to perform a high compression dust extraction service for all covered systems.

  OS PatchingKeeping your systems up to date can be a hassle. Our software will automatically apply your updates each week. We can even customize a patching policy based on your specific needs.

   Web Filter / MonitorEver wonder what your staff is doing during the workday? This managed monitor service collects real time data on websites visited, offers weekly reporting, real time online viewing, and the ability to block or restrict any website. No additional hardware is required.

  UNLIMITED Ticket / Chat

  Scheduled Bi-Weekly Visits

 Business ReportsExecutive Summary / Warranty Status / Hardware Audit Software Audit / Anti Virus / + 60 More on request.

What's Covered?

We charge by the user, but our support plans include all the equipment in your office. When something goes wrong, just call, live chat, or send a ticket..

 Managed Workstationsa managed computer is one that communicates back to our software every 5 mins. Our network operations team evaluates all alerts and responds accordingly. A workstation can be a desktop, laptop, thin-client, net-book.

 Managed Printersa managed printer will allow us to monitor print conditions, error messages, and even alert and order toner supplies when you are running low.

  Managed Routers / VPN / SwitchOur Managed Router Support Services offer you professional configuration, maintenance, and monitoring for customer-provided routers based on your unique requirements. No matter what your router is being used for - Internet services, VoIP (Voice over Internet Protocol), VPN (Virtual Private Network), Remote Access or another application - you'll have the confidence of knowing your data equipment is working properly.

  Cell Phone / Tablets

  Other IP Based Devices

Contact Options

We WANT to hear from you, we have several methods in place to ensure your issue is handled as quickly as possible.

 Phone    Priority Ticket     Live Chat

Operating Systems Supported

Windows    Mac    Linux

Things that cost a little more.

Physical Serversa managed server is one that communicates back to our software every 5 mins. Our network operations team evaluates all alerts and responds accordingly. A managed server is considered physical if it has a chassis and a power supply.

Virtual Serversa managed virtual server is one that communicates back to our software every 5 mins. Our network operations team evaluates all alerts and responds accordingly. A managed server is considered virtual if it has no physical hardware or resides inside another server via software like HyperVisor or vmWare.

Additional LocationsWe allow you to add an additional location within 10 miles of your primary office for FREE. Anything further will require an additional fee or a seperate service plan.

24 X 7 Help Deskyou and your team will have access to our 3rd party help desk during around the clock. your problems will be resolved remotely or escalated to us on-site service. Our 3rd party help desk is based in North America and are highly trained to your unique environment. They work very closely with us to ensure you are always supported no matter what time.

Ready to get started?

Often we can begin your service plan the same week. Our initial visit is performed after hours or on the weekend to minimize any downtime.

During the initial visit we will load your new AV software, our monitoring software, and backup software. A physical inspection of each computer and device, and a full dust extraction.

Our Stated Service Levels

ProSupport Complete comes standard with Next Business Day (NBD) or better response times for on-site calls and 8 x 5 HelpDesk.

If you require a more responsive service agreement then you may add our Same Day service option which ensures we arrive onsite the same day you call.

Remote remediation will always be attempted prior to any onsite visit, this attempt is designed to reduce billable costs and resolve your issue as fast as possible.

Standard On-Site Business Hours are Monday - Friday from 9AM - 6PM. Our local Help Desk is staffed and operational during these times as well.

Same Business DayEnhanced levels of service are often required for critical applications and situations. Remote support will always be attempted first, but if that fails to solve the problem than a technician will be on-site at your location within 8 hours of your first ticket, on-site, or live chat.

Call Today, have a help desk tomorrow - 864.335.9223