Business Network Monitoring

NO CONTRACTS. JUST AMAZING SUPPORT.

ProMonitor - Advanced

This level of service includes Self-Heal and Auto-Clense technology. Our software will detect and repair common problems without the need of a technician.

In addition the program will automatically defrag, remove temp files, and ensure that a proper mal-ware / spy-ware scan is run.

UNLIMITED remote support from our staff, Patch Management to ensure your OS is up to date, and enterprise class vulnerability scans.

WHATS INCLUDED:

Included in the Plan

24 X 7 Device monitors by Real People

Around the clock support for your devices is included. Our network operations center will process all of your alerts and resolve issues as they arise.

NOTE: This level of service does not include help desk support for users, only device monitoring. User issues are governed by our standard service level and operating hours which are Monday - Friday from 9AM to 6PM.

Anti Virus Pattern File
Checks that the anti virus is running on the most up to date version to ensure you are always protected. If not an alert is generated and your client portal is highlighted.

Critical Events Check & Reports
Alerts us in the event of any critical events occurring so that we can act fast to fix potential problems.

Daily Backup Check
Ensures that your backup has completed successfully. If not, an alert is sent and your Client Portal is highlighted.

Daily Anti-Virus Check
Ensures that your system is using the most up-to-date pattern files. If not, it will send an alert so that remedial action may be taken.

Exchange Information Store Size Check
Checks that the size of the Information Store does not exceed a pre-defined threshold. If it does, it will alert you so that steps can be taken to prevent Exchange from crashing.

Drive Space Consumption Check
Checks whether the rate of growth on any drive exceeds your specified limit. This enables you to spot developing problems before they become critical.

Physical Health Check
Monitors for smart disk alerts, checks if any disks have failed, and can even look for failed memory.

Daily Workstation Health Check
A daily health check on the status of all your critical workstations.

File Size Checks
Monitor the size of any file or folder critical to your business to ensure.

Custom Event Log Check
Monitor any program running on your server that you consider important to your business

Windows Service Checks
Checks that all windows services are up and running correctly and alerts us if there are any windows services down.

SNMP/Raid Array Checks
Use SNMP to monitor a wide range of conditions, such as temperature on your server to ensure it is always in operable conditions.

WSUS Check
Get alerted to out of date security patches on your systems so that we can get you back up to date

Disk Space Check
Prevent downtime caused by full disks and get alerted to disk space going over a set threshold.

Website Check
Checks to ensure your site is displaying the correct results on either static or dynamic pages. If not you will be alerted to this problem.

TCP Service Check
Provides facility to monitor up to three TCP ports such as ISP gateway, SMTP relay or POP3. Also provides facility for other custom TCP/IP port tests as needed.

Client Daily or Weekly Report
A daily or weekly summary of the critical checks carried out throughout the week

Ping Checks
Provides facility for up to five checks on network devices, remote offices, or remote devices.