CompTIA ASC A Gold

Business Computer Support.

Not just another vendor, great support and a relationship that matters.


Choose the service level that meets your needs.

What is a computer support service plan?

When you engage our team for business computer and network support you gain access to a wealth of knowledge and resources typically reserved for much larger organizations.

Think of PremierePC as your own personal IT department. When you call we answer and help with a full range of technology issues. We quickly gain access to your systems to help diagnose and repair, often without the need for a visit, so you can get back to work.

A service plan allows us to get to know you better, so when problems do crop up we have all the information we need to correct as quickly as possible.

Give your business an edge with PremierePC.

We offer three ways to work with us as outlined below. Review the features and see what makes the most sense for your business. When your ready to chat give us a call at 864-335-9223 or complete our short Sales form.

Service Plan Options

  ONDEMAND ProSupport LITE ProSupport COMPLETE
Features Call us when you need us Monthly service plans to meet your needs.
remote computer support  Remote: You stay at home $59 /incident Unlimited Unlimited
remote computer support  Depot: Bring it to us $99 /incident 30% Discount Unlimited
onsite computer repair  Onsite: We come to you $179 /incident 30% Discount Unlimited
       
Hover over the items below to learn more.
professional help desk  8/5 Help Desk Access sorry, not included yep, its included yep, its included
network and device monitors  Network Device Monitors sorry, not included yep, its included yep, its included
install updates  OS Patching sorry, not included yep, its included yep, its included
install updates  Third Party Patching sorry, not included sorry, not included yep, its included

managed anti virus  Endpoint Anti-virus sorry, not included yep, its included yep, its included
managed anti virus  Anti-malware sorry, not included sorry, not included yep, its included

offsite cloud backup   Included Cloud Storage sorry, not included 10 GB / Device 25 GB / Device

business reports Business Reports sorry, not included yep, its included yep, its included
regular onsite computer visits  Quarterly Consultation Visits sorry, not included sorry, not included yep, its included

  ONDEMAND ProSupport LITE ProSupport COMPLETE
Pricing Per Incident Starting at $59 / device Starting at $69 /device
    Min 5 Devices Min 10 Devices
We offer non-profit, edu, and church discounts to qualified 501(c)(3) organizations.

What's Covered

Our service plans are billed by the device, but that rate includes support for all the equipment in your office. It's one more way of providing you and your team with excellent customer service.

Supported Devices:

managed workstation managed printer managed router mobile phone support
Workstations Printers Routers / VPN / Switches Mobile Phones / Tablets

Supported Operating Systems:

1307505109 windowslive 1307505106 apple 1307505095 linux
Windows Mac Linux

Contact Options:


We WANT to hear from you. Our phones are staffed locally. The average wait time is less than 45 seconds.

phone support ticket based support
Phone Ticket

Things that cost a little more

While our service plan is sold by the device or managed workstation, certain other network items do require a more involved level of support each month. To ensure each client only pays what is fair for their account, the following items are billed in addition to supported devices.
     
managed workstation managed workstation managed workstation
Physical Servers Virtual Servers NOC Services
     

Enhanced Support Options
Our standard support level is Monday – Friday from 8AM to 5PM. If your team requires a more comprehensive schedule please consider the following options:
 
M-F EXTENDED: Allows for calls to be made to our office from 7AM – 8PM Monday – Friday.
 
WEEKEND SUPPORT: Allows for calls to be made to our office 7AM – 8PM Saturday - Sunday
 
24 X 7: Allows calls to our office 24 X 7, excluding holidays which we are closed.

Ready to get started? Call today and have a help desk tomorrow!

Often we can begin your service plan the same week. Our initial visit is performed after hours or on the weekend to minimize any downtime.

Go ahead, give us a call at 864-335-9223 or complete our short Sales form.