Not just another vendor. Great support and a relationship that matters.
We offer two service plan levels: ProSupport Lite and ProSupport Complete.
Review the features below and see what makes the most sense for your business. Get a support team that grows with your business.
When you’re ready give us a call at 864-335-9223 or complete our short Sales form.
When you engage our team for business computer and network support you gain access to a wealth of knowledge and resources typically reserved for much larger organizations.
Think of PremierePC as your own personal IT department. When you call we answer and help with a full range of technology issues. We quickly gain access to your systems to help diagnose and repair, often without the need for a visit, so you can get back to work.
A service plan allows us to get to know you better, so when problems do crop up we have all the information we need to correct them as quickly as possible.
Give your business an edge with the PremierePC Help Desk.
We meet online.
PremierePC utilizes secure screen sharing software to allow us to investigate, troubleshoot and resolve minor issues remotely, an invaluable asset to keep your team in action.
You bring it to us.
Bring your device to us and drop it off for fast service when it comes to issues that cannot be resolved remotely.
We come to you.
PremierePC will dispatch one of our technicians to your location when we need to act quickly to resolve the big issues.
We WANT to hear from our business support clients. Help us keep your team running smoothly. Our phones are staffed locally. The average wait time is less than 45 seconds. You may also submit a support request or technical issue via our support case system and we will get to work on the issue and call you back if needed.
Our service plans are billed by the device, but that rate includes support for all the equipment in your office. It’s one more way of providing you and your team with excellent customer service.
While our service plan is sold by the device or managed workstation, certain other network items do require a more involved level of support each month. To ensure that each client only pays what is fair for their account, the following items are billed in addition to supported devices.
A managed server is one that communicates back to our software every 5 minutes. Our network operations team evaluates all alerts and responds accordingly. A managed server is considered physical if it has a chassis and a power supply.
A managed virtual server is one that communicates back to our software every 5 minutes. Our network operations team evaluates all alerts and responds accordingly. A managed server is considered virtual if it has no physical hardware or resides inside another server via software like HyperVisor or vmWare.
NOC (Network Operations Center) is a level of service which creates an initial layer of remote network monitoring. These services are performed by our trusted third party and allow us to offer around-the-clock monitoring of your most critical computing assets.
Enhanced Support Options
Our standard support level is Monday – Friday from 8AM to 5PM. If your team requires a more comprehensive schedule please consider the following options:
M-F EXTENDED: Allows for calls to be made to our office from 7AM – 8PM Monday – Friday.
WEEKEND SUPPORT: Allows for calls to be made to our office 7AM – 8PM Saturday – Sunday
24 X 7: Allows calls to our office 24 X 7, excluding holidays on which we are closed.
