Business Computer and Network Support

Many of our clients were getting by the best they could with the staff they had. Often an existing staff member was dubbed the IT person.

By hiring a managed services IT provider like PremierePC, you gain a team of experts to help you quickly and expertly solve a range of computer and networking problems as well as a trusted advisor to turn to for professional consulting advice.

All this at a fraction of the cost it takes to hire and retain that talent full-time. Your team can focus on what they do best and your resources are put to the best use.

While you may consider your needs basic, or, as many of our clients do, think that you don’t have a lot of IT issues, the fact remains that most small to medium-sized firms do not have the expertise to properly manage their IT stack.

We find that many clients were dealing with issues, getting by, or not using the full feature set of existing tools.

Having PremierePC at your back allows your team to resolve simple daily computing issues without the delay and hassle of you having to figure it out. In most cases, we can increase productivity by resolving many simple issues on day one and continue advising you and your team as our relationship evolves.

Depends. After over a decade of analysis it is our opinion that while clients who pay for services as they need them may spend less, they also receive far less.  We built our service plans to encourage use so that finances were never the obstacle to getting expert computer and network advice.

When you simply pay by the issue or by the hour, the incentive is shifted towards the service provider. We strongly believe that a service plan creates a valuable relationship that enables both sides to be more productive and integrated.

Our findings also seem to suggest that clients with 10 or more supported devices always come out ahead with a service plan versus traditional break-fix options. In any case, there is absolute value in having a service provider in your corner, especially when they package essential security services  into their offering.

We hear this a lot. During the sales process folks will let us know that they already have an Office 365 account and can add and remove users. What can we add that is worth a service plan?

It’s true, Microsoft and others have made it very easy to get started with their cloud offerings. What they fail to mention is all the work that is needed after that.

Consider Office 365 as a great example. Getting email set up can be pretty easy assuming you understand domains and DNS records. Once your email routes to your inbox you think your job is done. There is so much more. Ensuring that SPF and DKIM are properly set up, enabling MFA for users, deciding data retention and archiving needs, considering an inbound filtering solution. Not to mention all the other services that come with Office 365 like Teams, OneDrive and SharePoint.

Having a team behind you that uses, understands and can properly set up and train you is worth more in gained productivity than money spent on a service plan.

A firm like PremierePC was built to integrate and manage your entire IT stack, from domains, to dns, to email, to general software and hardware issues.

The single most voiced reason people choose to work with a managed IT services firm is that they are not being serviced by an existing relationship. Usually, this is a local IT guy, family member or friend.

It’s simply the nature of the break-fix model. The job that pays the most gets attention faster. Your printing issues do not compare to a server install, Exchange migration or other network projects.

Having a managed IT services firm like PremierePC allows you to report issues large or small as part of your plan. One of the reasons we offer month-to-month options is to keep us working for you. Many providers will try to sell a contract term, then they service you the first and last month.

Our model ensures that you can leave any time we do not honor our commitments, putting you in the driver’s seat.

With a managed service provider, you gain access to all they know about all their clients. Instead of hiring a single resource at your company, for a fraction of that cost you get an entire team that supports many other clients across many market segments and industry types.

The benefits are invaluable. Often we have already solved the problems you are going to have somewhere else. We have off-the-shelf solutions and custom methods to help deliver results.

Don’t limit your future to the knowledge of a single resource when you can have so much more for less.

With a managed computer and network support plan, you get a fixed cost to help with an array of issues. As you add computers the plan grows as a known amount. When you remove a device the plan goes down as well.

Know that our team can scale with you as your business changes; we have been doing it for over a decade.

Gain access to solutions that are powerful and flexible.