Office Updates

A NEW CLIENT EXPERIENCE

Starting Monday June 19th, PremierePC will be introducing a new client portal. This will be a phased roll out over the next several months, as we bring forward new capabilities and features around supporting our clients.

Phase 1 – June 19

Phase 1 will introduce a new case logging method, where existing clients will be able to log in to the portal with their 365 / Google credentials. This will enable a smooth login process, no additional username / password is required. With this setup, all users may now view any of the cases they opened or were opened on behalf of them at any time, without having to wait for a PremierePC support reply.

In addition, we will be rolling out several new case template options to help you better focus on supplying the pertinent information we need to successfully resolve your matter more efficiently.

There will be two client portals during this first phase. ALL tickets created after June 19th will be in the new portal. LEGACY tickets created prior to June 19th will be in the existing portal, along with invoices, domains, products, services, and other non-ticket features.

We will be adding additional features every week and expanding what the platform can do. You can look forward to a more integrated process with a more robust live chat, and a more scrutinized level of service internally.

Phase 2 – TBD, 6+ months

Migration of all invoices and accounting functions.

Thank you all for your patience during this transition.

We are excited to finally bring features and capabilities that have been frequently requested by you.

In an effort to streamline the client experience, PremierePC is consolidating products to include necessary information with less line items. Clients will notice invoices may be formatted differently in the coming months.

Legacy server pricing will be brought to the current market rate (189 per physical, 129 per virtual).
Internal vulnerability scanning, advanced threat hunting, and SOC / SIEM services have been layered on to managed servers at no additional cost.

By popular request, we have also consolidated phone invoices to be wrapped into the regular service invoice, due on the first of each month. The hosted phones product will now show as one single cost, with a description including all line items.

As we move forward, we will be separating cybersecurity items from other products, bundling them together, highlighting all PremierePC does to increase your cybersecurity posture.

These changes may take a few months to be fully implemented.

Your invoice, maximized. :)

To our wonderful clients, who we value each and every day, we would love to hear your testimonial on how your partnership with PremierePC has made a difference.

The first five clients to respond will receive a $150 credit on next invoice to allow us to use your logo and add your testimonial to our website.

Please give us a call if you’d like to submit a testimonial.

In observance of this holiday season, our office will be closed Monday December 26.

We look forward to assisting you on Tuesday, December, 27th.

From all us of here at PremierePC, we wish you and yours a very safe and happy holiday.

In observance of Independence Day, our office will be closed Monday, July 4.

We look forward to assisting you on Tuesday, July 5.

From all of us here at PremierePC, we wish you and yours a very safe and happy holiday.