A NEW CLIENT EXPERIENCE
Starting Monday June 19th, PremierePC will be introducing a new client portal. This will be a phased roll out over the next several months, as we bring forward new capabilities and features around supporting our clients.
Phase 1 – June 19
Phase 1 will introduce a new case logging method, where existing clients will be able to log in to the portal with their 365 / Google credentials. This will enable a smooth login process, no additional username / password is required. With this setup, all users may now view any of the cases they opened or were opened on behalf of them at any time, without having to wait for a PremierePC support reply.
In addition, we will be rolling out several new case template options to help you better focus on supplying the pertinent information we need to successfully resolve your matter more efficiently.
There will be two client portals during this first phase. ALL tickets created after June 19th will be in the new portal. LEGACY tickets created prior to June 19th will be in the existing portal, along with invoices, domains, products, services, and other non-ticket features.
We will be adding additional features every week and expanding what the platform can do. You can look forward to a more integrated process with a more robust live chat, and a more scrutinized level of service internally.
Phase 2 – TBD, 6+ months
Migration of all invoices and accounting functions.
Thank you all for your patience during this transition.
We are excited to finally bring features and capabilities that have been frequently requested by you.