PremierePC has a full-time opportunity for a motivated, self-starting Technical Support Specialist who has a keen eye for detail.
The Technical Support Specialist is an entry level position which will assist in simple break-fix technology situations, onsite visits, drop off and issue diagnosis, and running remote optimizations and routines. Most importantly, we are looking for an individual who is eager to learn, highly customer-focused, patient, an effective communicator, and has a positive attitude. Excellent understanding of general and high-level concepts of PC computing and networking is required.
- A.S. degree and 2 years’ experience in PC Support/Network Administration or a minimum of 3 years’ experience and relevant certifications.
- One of the following certifications at minimum (A+, Networking+, Security+).
- 1-year practical experience with a call center or technical support preferred.
- Previous experience in IT, customer service, and other related fields.
About PremierePC Technology Group:
We are a small business that provides managed IT services for other small businesses. We work closely with these clients to advise and help make sure all their technology needs are met. Developing and maintaining these relationships will be the key element of your job. PremierePC focuses on a culture of teamwork, learning and growing together toward the common goal of maximizing potential through technology.
The majority of the team works from our physical Mauldin office. Several team members are also full-time work from home. WFH is offered to those that require it on an as needed basis. Ideally, the TSS would be a full-time physical resource.