Solution Highlight

Featured IT solutions from the PremierePC team

Your employees are your greatest asset. 

Did you know, they can also be your greatest risk?

Your organization’s data is at the hand of each person within your company.

Anyone with a company email can risk your security.

So… what to do about it.

Introducing branded email logins.

Many attackers use phishing emails to prompt users to enter their credentials on compromised pages. Often, users will enter these credentials because the pages look very similar to a legitimate login page.

One frequently used phishing scheme is the Microsoft 365 sign in page. If attackers can gain the email credentials of an employee, they now have an entry point into your entire organization.

We can help mitigate this risk.

By applying your company logo to the login screen, you are offering a visual cue to your employees that this is legitimate. This visual cue will help employees differentiate real login pages from malicious prompts for credentials.

Give us a call today to learn more about your security stack, and how we can help you increase your overall security posture.

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Included with Bracket is our encrypted file transfer service, Bracket Share.

 

share files

request files

customize

 

Bracket Share links are customizable, so users can make them easy to remember and share.

You can have Bracket email people an invitation to share. These can display your personalized profile, so your contacts feel more confident about sharing their sensitive data.

Anyone with your Share link can share encrypted files and messages when it’s convenient for them. No account required.

Senders who share through the Share link are securely validated via inbox authentication to prevent abuse.

Bracket can handle files up to 1GB in size with up to 25 files allowed per message. Large files are good to go when sending from Bracket’s webmail interface or Bracket Share.

Click Here to Learn More

 

 

Our business phone and fax system combines a hosted PBX with advanced voice and fax features, reliable VOIP service with unlimited calling and VOIP phones.

All of this sits on top of an intelligently managed network by PremierePC.

 

GoTo Hosted Phones

Announcing: NEW PHONE PLANS

We are excited to announce, will be offering the following Hosted Phones plans: Basic, Standard+, and Premium+.

Basic

Feature-limited, business phone system with messaging and basic video conferencing. 20 seat max.

Standard+

Fully integrated business solution for phones, messaging and video plus password management and basic events.

Premium+

Your remote employee workbench. Empower your entire workforce regardless of their location: Unified Communications, IT support, Contact Center, Virtual Events and Enterprise Password Security.

We are excited to offer more flexible phone plans for your organization.

Join the “work from anywhere” revolution with the bundle that scales to meet your needs. Click here for more info.

The workforce is becoming more and more remote each day, while we are accessing sensitive data from unprotected locations like our home and public Wi-Fi.

And the bad guys are always lurking.

So how can we protect ourselves and our data from unwanted third parties?

VPN to the rescue!

A VPN, or virtual private network, gives online privacy and anonymity by creating a private network from a public internet connection. Fancy, huh?

The VPN masks your IP address so online actions are virtually untraceable.

It also creates a secure and encrypted tunnel for all data to pass through, providing more privacy than a secured Wi-Fi hotspot.

Think: checking emails, looking at your bank account balance, shopping online, paying bills, etc.  How often are you doing these things without a secured connection?

A few things to examine when it comes to VPN selection:

Do they respect your privacy? Do they run the most current protocol? Do they set data limits? Where are the servers located? Will you be able to set up VPN access on multiple devices? How much will it cost?

If you’re feeling overwhelmed, we get it. This is a lot to navigate if you’re not experienced in the IT space. Let us handle that. 

When you partner with PremierePC, you get forward-thinking, intelligent consulting every step of the way. Click here to learn more.

GoToConnect has recently released some features and updates!

Block phone numbers on GoToConnect Mobile.

  1. From the GoToConnect mobile home screen, tap the gear icon.
  2. Go to Call SettingsBlocked Numbers then click +.
  3. Enter the Phone number criteria for the block.
    • Enter a ten-digit phone number
    • Or enter a number using * to broaden the call filter. Example: 800* will block all calls from 1-800 numbers, *4437 will block all calls from numbers ending in 4437.
  4. Enter a Description and then tap Done.

You can manage the blocked numbers from clicking the gear icon > Call settingsBlocked Numbers.

Use Visual Call Parking on GoToConnect web and desktop.

Virtually park calls on hold and answer them. With visual call parking you can view which call parking spots are in use on your system from GoToConnect web and desktop.

Before you begin: To use visual call parking, a system admin must enable this feature for you (don’t know how? Click here.)

Note:

  • To view visual call parking spots, click your name in the top left, click Settings and then check the box for Display parked call spots.
  • The Parked calls section in the left sidebar will only be displayed when there are calls parked on your system.
  1. While on an active call, click Park.
  2. In the new window, select the call parking spot you’d like to use or type a custom parking spot (any number of digits, but it cannot start with 0) and then click Park Call. If you park a call to an occupied spot, the call will be transferred back to you.
    Tip: There is an unlimited number of parking spots available, and they can be assigned manually or by the system.
  3. To answer a parked call, click the desired call from Parked calls in the left sidebar and then click Call.
    Note: Parked calls will remain on hold until someone answers them or Call Parking Timeout lapses (the call is then routed back to the original person who parked the call).

Don’t have GoToConnect? Learn more about our Hosted Phones services here.

PremierePC considers our clients’ needs every step of the way. As a Managed Services Provider (MSP), we interact with a multitude of services; tying it all together creates our client-centered service model.

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Our client-centered servicing focuses on building relationships with our clients and creating positive experiences by maximizing technology services and product offerings. 

We are aware that YOU are the primary reason PremierePC exists as a Managed Services Provider, and we value each relationship. Your IT provider should not be there to leverage you as a revenue source; they should be there to advise, consult, and resolve. 

If you don’t feel supported by your current IT provider, you may not have an MSP.

You may now be asking, “If I don’t have an MSP, what do I have?”

Many IT companies sell you what looks like a managed services plan, instead they nickel and dime you for everythingThere is nothing proactive happening. They generally offer one or two MSP services, then operate more like an on-demand or breakfix shop. The consulting is limited, and the company is centered around their profit centers, not your success. 

In reality, many of these companies are Value-Added Resellers, or VARs. 

These VARs pose as MSPs; their focus is pushing hardware, padding the cost, and attaching services to these orders. They may look like an MSP in the sense that they can sell and service equipment. However, they are interested solely in pushing product, not the service they provide. A VAR’s revenue margins on hardware are often in competition with the best fit for the client. Service revenue is viewed as just another product to them and has little to do with providing best in class offerings. As a result of this approach, you may end up being oversold on IT and underserviced.  

So, what is a Managed Services Provider? 

An MSP is going to offer a help desk, proactive and reactive services, patching and automations, and integrated consulting. 

In an ideal relationship, the MSP will offer the above while also functioning as a partner and an extension of your business.  

Recent studies show that 31% of MSP clients are primarily seeking an MSP to meet security risks; 15% primarily need cybersecurity services, and 7% are looking for public cloud adoption/migration/support. 

Think about your business, what you NEED, and if your IT provider is meeting, and exceeding, that need. 

Keep in mind, 63% of SMBs experienced a data breach or cyber-attack in 2019. It is imperative your business is prepared.  

So you could either:

Spend your money being oversold and underserviced  

OR 

Invest in your future with a forward-thinking business partner whose sole interest is to maximize your potential through technology

On to PremierePC. Let’s look at what we provide. 

  • Helpdesk Access 8am-5pm
  • Anti-Virus Protection
  • Windows Patching
  • Switch Management
  • Change Management
  • Extended Support Options
  • Hosted VOIP Phone System
  • VPS Hosting
  • Secure DNS
  • Multi Factor Authentication
  • Remote / Depot Support
  • Onsite Support
  • Router Management
  • WiFi Management
  • Third Party Updates
  • Backup and Disaster Recovery (BDR)
  • Managed Cloud Services
  • Enterprise File Sharing
  • Dark Web Monitoring
  • Project Work
  • Forward Thinking Consulting
  • System Monitoring
  • Router as a Service
  • Asset Management
  • Hardware Recommendations
  • Email Security and Compliance
  • Website Hosting
  • Domain Management
  • Security Awareness Training
  • Threat Hunting
Some follow-up questions:
What does this client-centered model look like?

We offer several customizable service plan levels, centered around your business’ size and needs, not a particular service set. 

What is always covered by the service plan?

Our service plans are billed by the supported device. A supported device is a Windows or Apple system which has our network monitoring agent and managed security services enabled. In addition, our team will support other devices on your network at no additional cost. This includes printers, routers, network switches, mobile phones, tablets and just about any other network connected device. 

We offer proactive measures, monitoring and protection you will use on day one, plus access to more. Even our follow-up process is proactive, ensuring you are happy with the resolution of your issue. There is absolute value in having a service provider in your corner that packages essential security services and proactive measures into the offering. 

How is this model different from other models?

When you simply pay by the issue or by the hour, the incentive is shifted towards the service provider. We strongly believe that a service plan creates a valuable relationship that enables both sides to be more productive and integrated. 

PremierePC is transparent with pricing from the beginning. Check out our computer and network support page to view our pricing model. We are interested in ensuring this partnership works for both of us, we have no interest in hiding costs.

We stand behind the value we provide as a fully integrated MSP.

PremierePC partners with you, using forward thinking and intelligent consulting, to improve your network and security stack, mitigating problems before they arise.

Contact us if you’d like to learn more about your current environment or have additional questions.

Cisco Meraki changed the way we think about network management today. Its out-of-band cloud architecture creates secure, scalable and easy-to-deploy networks that can be managed from anywhere. This can be done from almost any device using web-based Meraki Dashboard and Meraki Mobile App.

Want to manage your network on the go?

Meraki devices can be managed with a browser-based interface or app. This allows for quick deployment, unlimited scalability, and remote troubleshooting.

What do you think about modern Wi-Fi solutions?

Next-gen wireless solutions provide more capacity and higher performance in dense, demanding environments, delivering enhanced application experience.

Do you have remote employees?

We can build IPSec VPN tunnels between your sites, or for your remote employees. Additionally, there are Meraki products we can deploy for remote work situations.

Got QOS Issues?

Meraki gives us access to deep packet inspection, traffic shaping policies, and cloud-based application signatures.

Interested in a smarter network?

With VLANs, we can build different virtual local area networks to microsegment your network, allowing for a smarter and more effective traffic flow and overall more secure network.

Do you hate downtime?

Meraki products come with lifetime warranty and next-day advanced replacement. Cisco Meraki’s simplified software and support licensing model also combines all software upgrades, centralized systems management, and phone support under a single, easy-to-understand model.

Learn more about the Meraki Cloud Architecture here

Did this sound like a foreign language?

Contact PremierePC today; let us do the heavy lifting and help you navigate and manage the ever more complicated IT landscape.

Ever experience a client call running over and you need to get on the road?

Have you taken a call in your car on the way to work and need to transfer to your desk phone when you get there?

GoTo offers three ways to answer any call: the desktop app, mobile app, and the physical desk phone. This can be extremely convenient for you if you move around the office, take calls on the road, work remotely, etc. A useful feature many users are unaware of is the ability to switch active calls between devices.

Calls can be flipped that are active, waiting in queue, in the process of being transferred, or even calls that have not yet been answered.

Currently, there are no permission checks. Keep in mind if there are multiple active calls, you can’t pick which one flips.

Follow these steps to flip a call:

GoToConnect Desktop

  1. While on an active call on another device, open GoToConnect desktop or web.
  2. Hover over Your active call on another device in the left sidebar and then click to complete the switch to the desktop app.
    • The call will be automatically ended on the original device. This change will be transparent to the other party.

GoToConnect Mobile

  1. While on an active call on another device, open GoToConnect mobile.
  2. Tap Active Call at the top of your screen.
  3. Tap Take the call to complete the switch to the mobile app.

Desk phone

  1. While on an active call, dial *77 from the desk phone.
    • The call will automatically end on the original device. This change will be transparent to the other party.

Want another pro tip? When a colleague’s phone is ringing, you can pick up the call by dialing *97 from your phone then entering the colleague’s extension.

Interested in VOIP phones? Contact PremierePC today.

New year, new you.

You may be asking, “What’s the secret to protecting my business against cybercrime?”

The answer: a layered approach incorporating security software, a security driven IT support staff, and employee training.

PremierePC can check each of those boxes.

First, let’s take a deeper look into cybercrime.

Cybercrime uses impersonation, fear, threats, lies, and other manipulation tactics to gain a victim’s trust or trick them to sharing sensitive data.

Impersonation in cybercrime is especially dangerous due to cybercriminals’ expert ability to hide in plain site and create legitimate-looking websites and emails.

Cybercriminals are also able to host malicious content on legitimate sites.

Phishing attempts are also able to, at times, slip through DNS and endpoint protection. This is where employee training is your last defense. Humans are consistently the weakest link in the cybersecurity chain of defense. Therefore, social engineering risks are far greater without a security driven IT support staff willing and able to train your employees.

Everyone, from receptionists to executives, are potential victims of an impersonator. In fact, help desk and call center employees are especially vulnerable because they are trained to be forthcoming with information.

Action items:

  1. Instruct employees to delete any requests for financial information or passwords. When in doubt, call the person who “sent” the request and conduct these transactions in person or over the phone.
  2. Use cybersecurity software with real-time anti-phishing services. If you’re suspicious of any links or emails, don’t click! Contact your IT provider first.
  3. Follow IT security best practices by patching software and securing email servers.
  4. Regularly participate in up-to-date Security Awareness Training and phishing simulations for employees.

Sound like too much? Contact PremierePC and we will be happy to walk with you through every step.

We love this time of year. It’s filled with fun, family, fellowship, food, and unfortunately phishing…

Scammers love this time of year too. The holiday shopping frenzy makes for easy phishing attack and hacking victims. PremierePC is here to help you learn how to protect yourself so you can have a great holiday season.

Do not click on links in emails.

If you’re not sure of the sender, or you didn’t request the email, do not click on any links or open any attachments. Instead, contact the company via their website or phone and ask for more information.

Beware of urgency.

Scammers will play on the fear of missing out on something, like a big holiday sale or a deadline for a bill. Resist any pressure to “act now.”

Watch for emails asking for private information.

Legitimate organizations will never request personal information via email. Do not email information such as passwords, credit card numbers, social security numbers, etc.

Research the website.

Scammers are getting better at creating fake websites that look real. Do your research before submitting payment to any sites.

Know your Wi-Fi.

Using public Wi-Fi creates many potential areas for hackers to breach and grab your data or sensitive information. Do not make purchases using public Wi-Fi networks like coffee shops, libraries, hotels, etc.

Keep track of orders.

Scammers will send fake delivery failure notices or package tracking emails to sway you into clicking a link or submitting personal information. Always keep track of what you’ve ordered and who will be delivering it. If you receive one of these emails, call the delivery service or as your post office.

Some of the best ways to avoid scams is continued education and a comprehensive security plan for your business. Contact PremierePC today to see how your security stacks up.