Your Greenville Managed IT Partner: Business Computer and Network Support

Integrated cybersecurity solutions for your entire network.

What Is A Business Computer
and Network Support Plan?

When you engage our team for business computer and network support you gain access to a wealth of knowledge and resources typically reserved for much larger organizations.

Think of PremierePC as your own personal IT department. When you call, we answer and help with a full range of technological issues. We quickly gain access to your systems to help diagnose and repair, often without the need for a visit, so you can get back to work.

Our services are offered on month-to-month commitments with a host of features to keep your team safe while working to create operational efficiencies. Our plans include native cybersecurity solutions which will help increase your security posture and mitigate risks.

Give your business an edge with PremierePC.

Do I need a managed IT Company

Optimize. Consult. Support.

More than just an IT Helpdesk, when you choose to partner with PremierePC we fully integrate and optimize with your total IT environment. We will audit your current set-up and existing issues while offering our expert opinions and solutions beyond your basic technological needs.

Here’s how our on-boarding process works:

Investigate
Through on site and virtual methods we learn about your current set up and IT environment.
Troubleshoot
We immediately begin resolving your day-to-day issues while establishing projects and goals across all areas.
Mitigate Risk
We take a proactive approach to your security by patching your software, upgrading your antivirus, installing updates, and adding our monitoring solutions. These are benefits you get from day one.

Consult
We advise your team on the solutions that best fit your needs.
Implement
We put the necessary steps in place while ensuring minimal downtime.
Support
Our helpdesk is available five days a week so when your team hits a roadblock, we’re available by phone and online support request – with additional extended options available.

What Industries Do You Support?

We support all kinds of small to medium-sized businesses.

Our clients are manufacturers, skilled trades, healthcare, construction, consultants, law firms, churches, and more.

We learn to work in any environment, but we do specialize in the following industries:

Legal
Service
Healthcare
Finance
Non-Profit

Cybersecurity Service Plans

Our managed it service plans cover all aspects of your business since 2006, always with a focus on changing industry trends and client needs.

The result is easy-to-understand services delivered with real value from day one. Our plans are designed to stay on top of new cyber threats and trends.

We are one of the most comprehensive managed IT providers in the Upstate, offering a fully integrated cybersecurity approach to small businesses.

We offer several service plans levels to fit your business needs. Review the features below and see which plan makes the most sense for your business.

Get a support team that grows with your business. When you’re ready give us a call at 864-335-9223 or complete our short Sales form.

ProSupport Lite
Designed for small teams with lighter onsite support needs.
This plan includes unlimited remote and telephone support while offering discounts on physical support.

There is a 10-device minimum for this support plan.
Helpdesk Access: 8 – 5 (M-F)
Remote Support: Unlimited
Depot Support: Unlimited
Onsite Support: 30% Discount
Project Work: 30% Discount
Annual Consulting Sessions: Remote

ProSupport Complete
Our ultimate business support plan for medium-large teams.
This plan includes unlimited remote and telephone support, unlimited physical time, and project consulting.

There is a 15-device minimum for this support plan.
Helpdesk Access: 8 – 5 (M-F)
Remote Support: Unlimited
Depot Support: Unlimited
Onsite Support: Unlimited
Project work: 50% Discount
Annual Consulting Sessions: In-Person

We have several ways to work with your team.

Remote Support

We meet online.

Depot Support

You bring it to us.

Onsite Support

We come to you.

helpdesk support The above are for single-scope issues, multi scope cases are dealt with in project work outlined below.

We WANT to hear from our business support clients. Help us keep your team running smoothly. Our phones are staffed locally. The average wait time is less than 45 seconds. You may also submit a support request or technical issue via our support case system, and we will get to work on the issue and call you back if needed.

Extended Support Options:

For those clients that require support outside our general helpdesk hours we can easily add extended support options.

Extended Support Options
Extended Hours M to F
Extended Hours S to S
24 x 7

ProSupport Lite
Add-on
Add-on
N/A

ProSupport Complete
Add-on
Add-on
Add-on

ProSupport Lite
Extended Hours M to F: Add-on
Extended Hours S to S: Add-on
24 x 7: N/A

ProSupport Complete
Extended Hours M to F: Add-on
Extended Hours S to S: Add-on
24 x 7: Add-on

Plan Features:

In addition to the items listed above, our computer and network support plans offer even more value by enabling additional security, management and consulting for your entire organization.

Endpoint Security

Our integrated Endpoint Security combines EDR and NGAV into a powerful, cloud-first solution. With Endpoint Security, you have detailed, real-time visibility into what’s happening on the endpoints we manage. It stops attacks, accelerates detection, streamlines threat hunting, and enables immediate response actions.

Advanced machine learning (ML) and behavior analytics continuously optimize our Endpoint Security, helping us stay ahead of evolving threats and detect the latest exploits, vulnerabilities, and Zero-Days.

Ransomware Detection & Prevention Detect and stop ransomware with advanced, machine-based analytics and ransomware canaries, and identify known and emerging ransomware in the wild.

Malware Detection & Prevention Identify and detect known and unknown malware. Block known and emerging malware. Automatically kill processes based on behaviors and activities with known and potential attack traits.

Machine Learning for Outlier Detection Identify changes and activities that deviate from baseline.

Malicious Behavior Detection & Prevention Detect system activities or behavioral changes associated with known and potential attack traits. Block memory threats, including fileless attacks that rely on process injection via shellcode.

Memory Threat Detection & Prevention Detect suspicious or unauthorized activities like fileless or in-memory attacks.

Host Isolation Block network traffic to everything aside from our SIEM to help prevent threats from spreading.

SIEM / Threat Detection

SIEM: Security Information & Event Management

Comprehensive Visibility. Actionable Analysis.

Our SIEM module is cloud-first, delivering a single pane of glass for comprehensive visibility. Ingest endpoint and network data from our Security Platform with a few clicks. Over 250 pre-built integrations enable ingestion from data sources across your environment, including endpoint, network, hardware, cloud services, and more. Data is analyzed using our powerful detection and analysis engine, delivering actionable insights for known and unknown threats.

When a threat is detected, a case opens automatically. Our integrated Case Management leverages interactive visuals and dashboards to accelerate threat management and incident response. Data rests at your fingertips with the ability to analyze in real-time, gather findings to investigate malicious activity, and accelerate response.

MITRE ATT&CK® framework mapping to accelerate response
Interactive timelines help you unravel the root cause for faster responses
Integrates with hardware, SaaS apps, on-premise systems, and more for comprehensive visibility
High-fidelity detection rules that eliminate noise to combat alert fatigue
Enables targeted threat hunting across environments to help identify risks

We include 7 day retention for PSL clients and 30 day retention for PSC clients. Additional retention periods are available for a fee up to 5 years.

Backup / BDR

Backup and Disaster Recovery

Each service plan offers our BDR solution, designed to provide value from day one. BDR is required for servers; with unlimited storage and fixed prices, we can craft a continuity solution that works in various scenarios.

Workstations are optional, allowing for unlimited backup of critical files and data. We also offer 365 backup and automated recovery testing.

Learn More about our Backup and Disaster Recovery Plans…

Included Backup
Monitor by humans
Included Storage
Workstation License
Server License
Virtual Server License
Automated Recovery Testing
Office 365 Backup

ProSupport Lite
Yes
Unlimited
$9
$80
$40
$7 / device
$2.75 /user

ProSupport Complete
Yes
Unlimited
Free
$60
$30
$7 / device
$2.75 /user

System Management

Proactive System Monitoring

We insure all your critical services, processes, and systems are running smoothly. Your systems will communicate with our management platform, alerting us to any potential problems before they arise. Corrective measures are taken, and where resolution is not possible, you are alerted.

Windows OS Patching

Keeping your systems up to date can be a hassle. Our management platform will automatically monitor and apply the latest updates each week. We can customize an update policy based on your specific needs, taking into consideration operating hours, etc.

Asset Management

Any device which is part of your service plan will automatically be added to our inventory management platform. This allows us to assist you in understanding your computing fleet. We can easily advise on systems that require upgrades, outdated operating systems, and even warranty status for most major brands.

Third Party Updates

We can create custom update policies for many common third-party applications such as Web Browsers, Developer Tools, Messaging, Media, Runtimes, and Documents.

Network Management

Router as a Service

Router as a Service / Router Management is an optional plan add-on. We include:

Cisco Meraki Hardware
Firewall Security Service Subscription
Next Business Day Warranty
Third-Party Vulnerability Scanning

Switch Management*

We suggest and recommend smart switches for all our clients. PremierePC will manage your switch in our cloud dashboards so we can properly secure and monitor for any network level issues. In addition, we can assist with VLAN implementation and best practices for network establishment.

Wi-Fi Management*

We suggest and recommend a managed wireless access point for all our clients. PremierePC will manage your Wi-Fi in our cloud dashboards so we can properly secure and monitor for any network level issues. We also can establish and maintain a secure guest network so you can allow visitors Wi-Fi access without risk to your network. We also advise clients to place any non-supported devices (mobile phones, tablets, IOT devices, etc.) on the guest network.

*May require the purchase of additional hardware

Hardware Recommendations

Do you need some new gear? Not sure what to order or where to get it from? PremierePC will offer business-class product recommendations based on our experience across our entire client base. We can help source items from retail and distribution points.

Hardware & Software Acquisition

We help source hardware from many retail and distribution sources and simply pass through the cost to you. Expert advice and acquisition without any margin added. Always get the gear you need from a partner you can trust.

Additional Services

But Wait There’s More!

Your service plan is simply the gateway to all PremierePC has to offer. Once you are in the family, we can provide a full array of additional services to help consolidate and streamline your business operations.

Cloud Services Hosted Phones File Sharing Cybersecurity Email Surveillance Systems HIPAA Compliance Hosting Solutions

Managed Cloud Services:

As part of your service plan, PremierePC will manage several key aspects of your IT infrastructure, consolidating where possible any invoicing. You get a single number to call and a single source to pay for many popular cloud solutions.

*Active subscriptions are required for management of the following services

Router as a Service:

Router as a Service / Router Management is an optional plan add-on.

We include:

Cisco Meraki Hardware
Firewall Security Service Subscription
Next Business Day Warranty
Third-Party Vulnerability Scanning

Hosted Phones:

Fully managed multi-tenant VoIP PBX with integrated meeting software.

Hosted Phones Plans and Pricing

Enterprise File Sharing:

Friction-less file access from anywhere with a focus on security and data compliance.

Enterprise File Sharing and Collaboration

Cybersecurity:

Dark Web Monitoring, Security Awareness Training, Multi-Factor Auth

Managed Cybersecurity

Email Compliance and Security:

Inbound / Outbound email security solutions with the ability to layer on archiving, encryption, and compliance.

Email Compliance and Security

Surveillance Systems:

Fully managed and integrated surveillance systems with the latest capabilities and features. No monthly fees.

Surveillance Systems

HIPAA Compliance:

Turnkey HIPAA compliance, verified with the leading compliance firm, managed as a partnership.

HIPAA Compliance for Businesses

Hosting Solutions:

Domain Management, Secure DNS, Website Hosting, VPS Hosting, SSL Certificates

Ready to get started?

Looking for more information on our services?

Outsourcing IT for your Greenville business is not an easy decision, talk to one of our consultants to learn how to leverage your technology and stay focused on what you do best. With our comprehensive and worry-free solutions, your business will have the advantage of a dedicated IT department while saving you time and money.

Request a call to discuss your IT and cybersecurity needs and learn how PremierePC can help your business maximize your technology.

Call today and have a help desk tomorrow!

Often, we can begin your service plan the same week.
Go ahead, give us a call at 864-335-9223.

Managed IT / Cybersecurity

Do I need a managed IT company?

You cannot afford or don’t have the need for full-time IT support staff.

Many of our clients were getting by the best they could with the staff they had. Often an existing staff member was dubbed the IT person.

By hiring a managed services IT provider like PremierePC, you gain a team of experts to help you quickly and expertly solve a range of computer and networking problems as well as a trusted advisor to turn to for professional consulting advice.

All this at a fraction of the cost it takes to hire and retain that talent full-time. Your team can focus on what they do best, and your resources are put to the best use.

Do you have ongoing IT issues?

While you may consider your needs basic, or, as many of our clients do, think that you don’t have a lot of IT issues, the fact remains that most small to medium-sized firms do not have the expertise to properly manage their IT stack.

We find that many clients were dealing with issues, getting by, or not using the full feature set of existing tools.

Having PremierePC at your back allows your team to resolve simple daily computing issues without the delay and hassle of you having to figure it out. In most cases, we can increase productivity by resolving many simple issues on day one and continue advising you and your team as our relationship evolves.

Isn’t paying by the incident cheaper?

Depends. After over a decade of analysis it is our opinion that while clients who pay for services as they need them may spend less, they also receive far less. We built our service plans to encourage use so that finances were never the obstacle to getting expert computer and network advice.

When you simply pay by the issue or by the hour, the incentive is shifted towards the service provider. We strongly believe that a service plan creates a valuable relationship that enables both sides to be more productive and integrated.

Our findings also seem to suggest that clients with 10 or more supported devices always come out ahead with a service plan versus traditional break-fix options. In any case, there is absolute value in having a service provider in your corner, especially when they package essential security services into their offering.

I can manage my own cloud services!

We hear this a lot. During the sales process folks will let us know that they already have an Office 365 account and can add and remove users. What can we add that is worth a service plan?

It’s true, Microsoft and others have made it very easy to get started with their cloud offerings. What they fail to mention is all the work that is needed after that.

Consider Office 365 as a great example. Getting email set up can be pretty easy assuming you understand domains and DNS records. Once your email routes to your inbox you think your job is done. There is so much more. Ensuring that SPF and DKIM are properly set up, enabling MFA for users, deciding data retention and archiving needs, considering an inbound filtering solution. Not to mention all the other services that come with Office 365 like Teams, OneDrive and SharePoint.

Having a team behind you that uses, understands and can properly set up and train you is worth more in gained productivity than money spent on a service plan.

A firm like PremierePC was built to integrate and manage your entire IT stack, from domains, to DNS, to email, to general software and hardware issues.

Your existing break-fix company isn’t responsive enough.

The single most voiced reason people choose to work with a managed IT services firm is that they are not being serviced by an existing relationship. Usually, this is a local IT guy, family member or friend.

It’s simply the nature of the break-fix model. The job that pays the most gets attention faster. Your printing issues do not compare to a server install, Exchange migration or other network projects.

Having a managed IT services firm like PremierePC allows you to report issues large or small as part of your plan. One of the reasons we offer month-to-month options is to keep us working for you. Many providers will try to sell a contract term, then they service you the first and last month.

Our model ensures that you can leave any time we do not honor our commitments, putting you in the driver’s seat.

Get access to new technologies.

With a managed service provider, you gain access to all they know about all their clients. Instead of hiring a single resource at your company, for a fraction of that cost you get an entire team that supports many other clients across many market segments and industry types.

The benefits are invaluable. Often we have already solved the problems you are going to have somewhere else. We have off-the-shelf solutions and custom methods to help deliver results.

Don’t limit your future to the knowledge of a single resource when you can have so much more for less.

Get more predictable pricing and manage your costs.

With a managed computer and network support plan, you get a fixed cost to help with an array of issues. As you add computers the plan grows as a known amount. When you remove a device the plan goes down as well.

Know that our team can scale with you as your business changes; we have been doing it for over a decade.

Gain access to solutions that are powerful and flexible.

Managed IT Services

Computer and Network Support
Backup and Disaster Recovery
Cybersecurity
Dark Web Monitoring
NIST Framework
Surveillance Systems
HIPAA Compliance

Communication and Productivity

Business Phone Systems
Enterprise File Sharing
Hosted Business Email
Email Compliance and Security

Get In Touch

864.335.9223

1302 Rutherford Rd
Greenville, SC 29609

Contact Sales | Open a Case

About

Meet the Team | Latest News

A fully integrated IT solutions provider for local business clients. Serving the Upstate of South Carolina including Greenville, Spartanburg and Anderson counties.
Physical Address: 1302 Rutherford Rd, Greenville, SC 29609 | 864.335.9223 | Payment Remittance: PO Box 5293 Greenville, SC 29606
Copyright © 2006 – 2024 PremierePC Technology Group. All Rights Reserved. | Terms and Conditions | Privacy Policy